Privacy Policy
ZUQAH TECHNOLOGIES PRIVATE LIMITED ("Zuqah", "we", "us", "our") operates the website zuqah.com and the products Vardham, Aram and Zournal. This policy explains what personal data we collect, why, how long we keep it, and the choices you have.
We are the data fiduciary for the personal data described here.
ZUQAH TECHNOLOGIES PRIVATE LIMITEDCIN: U62091HR2025PTC136584
Registered office: Palika Bazar, Shop F-4, Krishna Gali, Jind City, Jind, Haryana 126102, India
Email: privacy@zuqah.com
1. Scope
Our products differ materially in how they handle data, so this policy is organised product by product. Read the section for the product you use. Sections 6 to 12 apply to all our products and to this website.
2. Zournal
Zournal is designed so that your journal content stays on your own device.
- Journal entries, voice recordings, habit and routine data, and your conversations with the AI companion Zo are stored in an encrypted database on your device (SQLCipher, AES-256).
- Your journal content is not uploaded to our servers, and we do not read it.
- We do not use the content of your entries for analytics, advertising or model training.
- Memories that Zo forms about you to maintain continuity are derived and stored on your device.
- We may collect basic diagnostic information — such as crash reports and app version — to keep the app working. This does not include the content of your entries.
- If we introduce an optional cloud backup or sync feature in future, it will be switched off by default, and we will ask for your consent before any of your content leaves your device.
Because your content stays on your device, we cannot recover it if you lose or reset your device, or uninstall the app. Please use your device's own backup facility if you want a copy.
If Zournal offers a paid subscription, that transaction is processed by the app store (Google Play or the Apple App Store) or by our payment processor, and is handled as described in Section 5.
Deleting the app deletes your content. See Section 9.
3. Vardham
Vardham is business software used by shopkeepers. It handles two different categories of data.
Data about the business user (our customer)
- Account and identity: name, mobile number, email address, business name, business address, GSTIN and PAN where provided.
- Subscription and billing records.
- Usage and diagnostic logs, used to keep the service reliable and secure.
Business data the shopkeeper enters
- Product, inventory, pricing and supplier records.
- Sales, purchase, payment and accounting entries.
- Records of the shopkeeper's own customers, including name, mobile number, purchase history and outstanding credit.
Where a shopkeeper enters details of their own customers, the shopkeeper decides what to collect and why. Zuqah processes that data on the shopkeeper's instructions, as a data processor. The shopkeeper is responsible for having a lawful basis to collect it and for responding to their customers' requests. We make the tools available to export and delete such records.
How Vardham data is processed
- Hosted on cloud infrastructure, with data primarily stored in India.
- Optical character recognition: when a user photographs a handwritten stock register or a supplier invoice, the image is processed by a third-party AI service to extract text, which is then returned to the user's account. Please do not photograph documents containing personal data you are not authorised to process.
- WhatsApp: bills, payment reminders and similar messages are sent through Meta's WhatsApp Business API or through a
wa.melink opened by the user. The recipient's mobile number is shared with Meta for delivery. - GST filings and e-Way Bills are generated in the formats prescribed by the Government of India and submitted by the user, or through a GST Suvidha Provider where the user has enabled that.
4. Aram
Aram is used by service providers (such as milk vendors, gym operators, vehicle cleaners and tutors) and by their customers.
- Account: mobile number, verified by one-time password. We do not use passwords.
- Provider data: business details, service and rate configuration, customer lists, delivery or attendance records, billing and payment records.
- Consumer data: the services you subscribe to, your delivery or attendance history, bills raised to you, and payments recorded.
- Progress content: where a tutor posts photographs, video or voice notes as a progress record, that content is visible only to the tutor and to the linked parent or guardian account.
- Aram works offline. Data is written to your device first and synchronised to our servers when a connection is available.
Children. Aram is intended for use by adults. Where a tutor records a student's attendance or progress, the account belongs to the tutor and to the parent or guardian — not to the child. We do not knowingly create accounts for anyone under 18. Where content concerning a child is stored, the tutor and the parent or guardian control it, and either may request its deletion at any time.
Payments in Aram are recorded by the parties themselves. Aram does not verify payments with any bank and does not hold or transmit money.
5. Payments
We do not store your full card number, UPI PIN, CVV, or bank credentials. Subscription payments are handled by our payment processor or by the app store you purchased through, each of which operates under its own privacy policy. We retain only the transaction reference, amount, date and status, which we need for accounting and tax records.
6. Why we process your data
We process personal data to provide and operate the service you have signed up for; to authenticate you; to bill you and maintain statutory accounting records; to provide support; to keep our systems secure and detect misuse; to comply with law; and to improve our products. Where the law requires your consent, we ask for it and you may withdraw it.
7. Who we share data with
We do not sell personal data, and we do not share it for advertising.
We share data with service providers who help us operate: cloud hosting and database providers, communication providers (SMS, WhatsApp Business API), payment processors, and error-monitoring tools. Each is bound to use the data only to provide their service to us.
We disclose data where we are required to by law, court order, or a lawful request from a government authority, and where necessary to establish or defend legal claims.
If our business is transferred or merged, personal data may transfer with it. We will notify you before your data becomes subject to a different privacy policy.
8. Where data is held, and for how long
Data for Vardham and Aram is hosted in India. Some of our service providers may process limited data outside India; where they do, we require appropriate safeguards.
We keep account and business data for as long as your account is active. After you close your account we delete or anonymise personal data within 90 days, except where we are required to retain records for a longer period — most commonly financial and tax records, which Indian law requires us to keep for up to eight years. Zournal content is never held by us at all.
9. Deleting your account and data
You can request deletion of your account and associated data at any time. Full instructions, including what is deleted and what we must retain, are on our account deletion page: https://zuqah.com/account-deletion
For Zournal, uninstalling the app removes the encrypted database and all your content from your device.
10. Your rights
Subject to applicable law, you may ask us to give you access to the personal data we hold about you; correct or complete inaccurate data; delete your data; and provide a summary of processing. You may withdraw consent where processing relies on it, and you may nominate another person to exercise your rights in the event of your death or incapacity.
Write to privacy@zuqah.com. We will respond within 30 days. We may ask you to verify your identity before acting.
If you are the customer of a shop or service provider using our software, please contact that business directly. They decide what data about you is held. We will assist them in responding to you.
11. Security
We use encryption in transit, encryption at rest, access controls, and authentication by one-time password rather than stored passwords in Aram. Zournal's database is encrypted on the device with AES-256.
No system is perfectly secure. If a personal data breach occurs, we will notify the Data Protection Board of India and affected users as the law requires.
12. This website
zuqah.com is an informational website. We use only cookies that are necessary for the site to function. We do not run advertising or third-party tracking on it. If you email us, we keep the correspondence so we can respond and maintain a record.
13. Grievance Officer
If you are not satisfied with our response, you may contact our Grievance Officer:
Grievance OfficerZUQAH TECHNOLOGIES PRIVATE LIMITED
Palika Bazar, Shop F-4, Krishna Gali, Jind City, Jind, Haryana 126102, India
Email: privacy@zuqah.com
14. Changes
We will post any change to this policy on this page and update the date above. If a change materially affects how we handle your data, we will notify you in the product or by email before it takes effect.